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FAQ

Q: How can I view the status of my order?
A:
Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A:
Ground shipping (with a confirmation slip and tracking number) is complimentary for purchases shipped within the continential United States.  Most items, excluding custom orders, are shipped the next business day.  If you would like an item shipped other than ground, please phone the gallery at 212-625-0081 during regular business hours, 9 AM - 5 PM, EST.  Any shipping methods other than ground will be at the expense of the client.  

Q. What types of custom interior color work do you do? 
A.
We consult and design color schemes for specific rooms or whole environments.  

Q. What types of custom interior textile work do you do?
A
. At our couture studio we consult, design and construct custom interior products including decorative pillows, bed throws, wall panels, window curtains, shower curtains, screens and tabletop textiles.  We have an extensive collection of vintage kimono, obi and ikat fabrics in our studio that clients may choose from.  In addition, we work with decorator fabric resources and use designer fabrics.  We're expecially fond of vintage and traditional hand-made woven and dyed fabrics like ikats, batiks and embroideries that our clients collect and bring to us from their collections or travels to make into cushions or other products.    

Q. What type of custom accessory and apparel work do you do?
A.
 We do a variety of custom design work depending on the needs and requests of our clients.  Some items include jackets, coats, capes, jeans (upcycling and embellishment), scarves (coordinating with specific gowns or ensembles), shibori tees, handbags, gift items, etc.  We design corporate gift packages, such as signature scarves, shawls and neckties (custom printing, manufacturing and packaging).  Our URGAN CAMOUFLAGE COLLECTION is a new service we are offering where we will upcycle your favorite jeans, dresses, skirts and tees in shades of indigo using our proprietary shibori dyeing technique. 

Q. Do you design corporate, private label and license collections?
A.
Yes!  Please contact Mary to discuss your vision and needs.
  
Q. Do you have gift certificates?
A.
Yes.  Please contact the gallery directly via phone or email and let us know the details.  We will mail the gift certificates as directed.  Our gift certificates do not have expiration dates.  

Q. Will you gift wrap a present?
A.
Yes.  Please contact the gallery via phone or email and let us know the details.  There is no charge for gift wrappiing if the total cost of goods purchased is over $250.00 (excluding taxes and shipping (other than ground)).  For orders under $250.00, there is a $5.00 charge for gift wrapping.  If you experience any difficulties at check-out with a gift wrapping request, please give us a call during regular business hours at 212-625-0081.


 

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