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Policies

RETURN POLICY
YOUR SATISFACTION IS OF UTMOST IMPORTANCE TO US!
If you are dissatisfied with your selection, you may return it for an exchange, store credit, or a refund, (excluding shipping and handling fees) for up to 5 days from the delivery date. Returns made after 5 days will not be eligible for refund or exchange. If you wish to return or exchange an item, please email a short note detailing the reason for the return to us at
mary@maryjaeger.com or phone us at 212-625-0081. Without exception, the item must be in its original packaging, be unworn, unused, unwashed, in perfect condition, and include the original packing slip and hang tags. The customer is responsible for return shipping. We recommend that you insure the package and keep the shipping receipt until the credit is issued. Please note, all sales of items purchased on SALE are considered final. Returns of these items will not be accepted. 

  • MARY JAEGER on-line is happy to accept returns for unused or defective items. If you are not completely satisfied with the quality of the product you receive, you are entitled to a full replacement or refund. A minimum restocking fee of $10.00 or 20% will be charged on all returned items and will be reflected on the amount credited to your account.
  • Returns must be made within 5 days of receipt. MARY JAEGER on-line does not offer refunds after 5 days from the date you received the order.
  • Credit will be issued for the price of the items returned plus any taxes, minus the original shipping costs and restocking fee (20%).
  • As long as products are returned within 5 days of the delivery date, restocking fees will be waived for any defective items or shipping errors.
  • Your credit card will be credited within 10 business days of receiving your return shipment.
  • Due to variations in administrative practices of credit card companies, please allow up to two full billing cycles for the credit to appear on your statement.
  • Please phone or email us in advance of returning items and include a copy of your original invoice along with a short note telling us why you're returning the item.
  • Return shipments that do not meet the above requirements will be refused and returned, and no credit will be issued.    

 
ADDITIONAL SHIPPING INFORMATION
INTERNATIONAL ORDERS:
We currently ship only to addresses in the United States via our on-line store. For international addresses, please contact us at mary@maryjaeger.com with your order. We will research shipping rates and contact you with information regarding the cost of shipping and handling. Please include a phone number contact and the best time to reach you.

SHIPPING SCHEDULE:  Shipping is complimentary for ground packages shipped within the continental United States.  We ship from New York City. Delivery time will vary depending upon your geographic location, order date and holiday periods. We ship the next business day except for custom design work, or as indicated by specific items requiring custom finishes. Orders may not always be processed over weekends and holidays.  If you would like your purchase shipped other than by ground, please phone the gallery to discuss the shipping charges.  We will always do our best to accommodate your needs and meet your deadlines.


PAYMENT OPTIONS

MARY JAEGER on-line accepts Visa, MasterCard, JCB and American Express. You can safely enter your credit card information into our secure server, which encrypts all submitted information via SSL. We do not accept personal checks (although you may phone the gallery and we can work out arrangements for paying by check) or requests for C.O.D.


SALES TAX
MARY JAEGER will charge sales tax, as required by law, for orders purchased within and/or shipped to New York. No sales tax will be applied to addresses in other states.


OUR WEBSITE

We make every effort to accurately display and describe our products on our website. We can't guarantee the color of the products ordered will exactly match the color that you see on your computer. Please phone us with any questions prior to making a purchase if you would like additional details or information about our work: 212 625-0081.


USE OF THE WEBSITE
The website design, text, graphics, information content, and other material displayed on or that can be downloaded from this website are the property of MARY JAEGER and protected by copyright, trademark and other laws and may not be used except as permitted with the prior written permission of MARY JAEGER.


 

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